Job Information
SAIC O365 Engineer in ROCKVILLE, Maryland
Description
JOB DESCRIPTION:
This role is responsible for performing administration and maintenance of the organization's M365 systems with particular emphasis on email operations. Duties and activities include:
· Monitor email performance and email routing by carrying out various qualitative assessments and spot checks on network performance levels.
· Provide Tier 3 support to the service desk for M365 related issues.
· Monitor existing messaging infrastructure and server usage and ensuring proper working order.
· Meet with Government managers to initiate strategies to solve existing issues with network connections and to discuss plans to expand the scale of the email network if required.
· Responsible for preparing informative documents relating to customer usage and specific system standards and ensures email systems meet service level requirements.
· Maintain documentation and internal policies and procedures.
· Provide inputs to periodic reports and other deliverable items.
· Manage the M365 Operations team to ensure efficient handling of incident and task tickets.
· Represent the M365 Operations team for the Engineering Review Board and various periodic briefings.
· Provide general supervision to the M365 Operations team to ensure adherence to company policies regarding time charging and annual training.
Qualifications
· 7 years of experience administering Microsoft Exchange / Exchange 365 and M365 applications
Bachelor's and 9 years experience, or additional experience is accepted in lieu of degree.
Strong knowledge of mail routing protocols, to include DMARC, DKIM, and similar
Strong knowledge of Active Directory and Azure Active Directory
5 years of experience leading a team
Have an active Public Trust clearance, or be able to obtain one
· Have a BS in Computer Science, Information Science, or related fields
Must Be a US Citizen
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2407533
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability